European Commission Report: Delivering the European Advantage?

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Delivering the European Advantage?

‘How European governments can and should benefit from innovative public services’

The eGovernment Benchmark provides insight into the state-of-play of the implementation of digital public services in Europe. This measurement has selected a set of 7 life events that cover the most common public services, representative for both businesses and citizens. Each life event is measured once every two years to allow countries to follow up results and implement improvements. In 2013, four life events were evaluated, i.e. Regular Business Operations, Moving, Owning and Driving a car and Starting a Small claims procedure.

 

 

 

FINAL BACKGROUND REPORT
May 2014
Delivering the European Advantage?
‘How European governments can and should benefit
from innovative public services’
A study prepared for the European Commission DG
Communications Networks, Content & Technology

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